At Malik QLA, we want you to be completely satisfied with your purchase. If you are not happy with your order, you may be eligible for a refund or exchange under the following conditions.

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1. Eligibility for Refunds & Returns

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A. Physical Books

✅ Accepted Within [X] Days of Delivery (e.g., 14 or 30 days) if:

• The book is unopened, unused, and in original condition.

• The book arrived damaged or defective (provide photos).

• The wrong book was shipped (our error).

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❌ Not Eligible for Refund If:

• The book is opened, marked, or damaged by the customer.

• The return request is made after the 14-day window.

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2. How to Request a Refund or Return

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1. Contact Us within 14 days of delivery at:

   • 📧 Email: info@malikqla.com

   • Include your order number and reason for return.

2. Wait for Approval – We will respond within [X] business days with return instructions.

3. Ship the Item Back (if applicable):

   • Pack the book securely in its original packaging.

   • Ship to our return address (provided upon approval).

   • Customer is responsible for return shipping costs, unless the return is due to our error.

4. Refund Processing – Once received and inspected, we will process your refund within 10 business days.

5. Refund Methods

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• Original Payment Method: Refunds are issued to the same card or account used for purchase.

• Store Credit: Option available upon request (if applicable).

Processing Time:

• Credit card refunds may take 5–10 business days to reflect in your account.

Exchanges

• If you received a wrong or defective item, we will ship a replacement at no extra cost.

• Contact us first for approval.

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6. Late or Missing Refunds

If you haven’t received your refund within 30 days, please:

1. Check your bank account again.

2. Contact your payment provider (e.g., PayPal, credit card company).

3. If unresolved, email us at info@malikqla.com.

7. Contact Us

For questions about returns or refunds:
📧 Email: info@malikqla.com